Terms and Conditions

These terms apply when you use lavendergrazeco.com, request a quote, book our mobile grazing cart, or order graze boxes and platters from Lavender Graze Co. By booking or placing an order, you agree to them. If your written quote or booking confirmation includes details specific to your event, those details apply to your event.

Quotes and booking

• Quotes are estimates. We price your quote from the details you share, such as your date, guest count, menu, and location. If those details change, the price may change too.
• Your date is held once it's confirmed. We reserve your date after we confirm your booking and receive your deposit.
• Mobile grazing cart: please book at least 5 to 7 days in advance so we can make sure we're available and prepare properly. For larger events or busy weekends, booking earlier is appreciated.
• Graze boxes and platters: all orders require 48 hours' notice.
• Minimums: the mobile grazing cart has a 40-guest minimum. Petite Graze boxes have a minimum of 10. Our other boxes and platters have no minimum.

Deposits and payment

For events booked with us:

• More than 30 days out: a $250 non-refundable deposit holds your date.
• Within 30 days: a 50% deposit holds your date, and the second payment is due 48 hours before your event.

For box and platter orders, we'll confirm payment details when you place your order.

Cancellations and rescheduling

Our deposits are non-refundable. However, we will gladly reschedule your event to a new date if you request it within 30 days of your original event date. New dates depend on our availability.

Service area and travel

We serve McAllen and the entire Rio Grande Valley. A travel fee applies to events more than 50 miles from McAllen.

For graze boxes and platters, you can pick up your order in McAllen, or we can deliver it. Local delivery is free on all orders over $50. We'll confirm your pickup time or delivery window when your order is placed.

Event day with the mobile cart

Your cart service includes premium ingredients, professional presentation, serving utensils, plates, napkins, and setup. To help your event go smoothly, we ask that you:

• Give us the correct address, start time, and guest count, and tell us about any changes as soon as you can
• Make sure there's enough level space for the cart and a clear path for us to bring it in and set up
• Get permission from your venue for us to set up and serve, and follow the venue's rules
• Let us know ahead of time about any venue requirements for vendors, such as load-in times or check-in steps

Outdoor events and weather. Valley weather can change quickly. For outdoor events, please plan for shade or cover, and have a backup spot in mind in case of rain, strong wind, or extreme heat. If conditions put the food or anyone's safety at risk, we may adjust or move the setup, and we'll work with you on the best option.

Food safety and allergens

Our charcuterie may contain or come into contact with common allergens, including milk, tree nuts, peanuts, wheat and gluten, soy, and others. Our food is not prepared in an allergen-free kitchen.

• Please tell us about dietary needs by phone or email, or when we confirm your booking. If substitutions are needed, there may be an extra charge depending on availability.
• Guests with food allergies or sensitivities should decide for themselves what is safe to eat. We ask hosts to share this allergen information with their guests.

Graze boxes and platters are perishable. Keep your order refrigerated until you're ready to serve, avoid leaving it out in the heat, and refrigerate or discard leftovers promptly. Once your order is picked up or delivered, storing and handling it safely is up to you.

Prices and menu changes

Prices on our website may change. Cart prices start at the listed per-guest rates, and your final price depends on your menu selection. Your quote shows the price for your event.

Our ingredients follow the seasons. If an item isn't available, we may substitute something of similar quality and value.

Photos of our work

We may photograph our setups, including the food and the display, at your event or of your order. We use these photos in our portfolio, on our website, and on social media. The focus is on our food, not on you or your guests. If you'd rather we not take photos at your event, just let us know before your event date.

Text message program terms

Program name: Lavender Graze Co. text messages.

• What you'll receive: texts about your inquiry and booking, such as replies to your quote request and booking updates. We don't send marketing texts.
• How often: message frequency varies.
• Cost: message and data rates may apply.
• To stop: reply STOP to any message.
• For help: reply HELP, call 956-305-1688, or email jess@lavendergrazeco.com.
• Agreeing to receive texts is not required to request a quote or book with us. You can always reach us by phone or email.
• Wireless carriers are not liable for delayed or undelivered messages.

To learn how we handle your information, including your phone number, read our Privacy Policy.

Using our website

Please use our website for lawful purposes, and give accurate information when you fill out a form. Prices and availability may change, and your quote or booking confirmation is what counts for your event.

Our photos and content

The photos, logo, text, and design on this website belong to Lavender Graze Co. or are used with permission. Please don't copy, reuse, or share them for commercial purposes without our written permission.

Limits on our responsibility

To the extent the law allows:

• Our total responsibility for any claim related to a booking or order is limited to the amount you paid us for that booking or order.
• We're not responsible for indirect losses, or for problems caused by things outside our control, such as severe weather, venue restrictions, or road closures.

Nothing in these terms limits any rights you have that cannot be limited under Texas law.

Governing law

These terms are governed by the laws of the State of Texas. Any dispute will be handled in the state or federal courts located in Hidalgo County, Texas.

Changes to these terms

We may update these terms from time to time. When we do, we'll post the new version here and change the effective date at the top.

Contact us

Questions about these terms or your booking? We're here to help.

Lavender Graze Co., McAllen, TX · 956-305-1688 · jess@lavendergrazeco.com